Shipping policy

Shipping & Delivery Policy

Eliana Online Stores
Website: elianaonlinestores.com
Location: Mini Price, Ben Kiwanuka Street, Uganda
Phone / WhatsApp: +256 706 074236
Email: nyonyinyangeric@gmail.com
Last Updated: September 1, 2026

1. Delivery Area

Eliana Online Stores currently delivers to customers within Uganda.

We aim to provide reliable and convenient delivery services to customers in Kampala and other areas where our delivery services are available.

If you are unsure whether delivery is available to your location, please contact us before placing your order.

2. Order Processing

Orders are processed during our normal working hours.

Once your order has been received and payment or order confirmation has been verified, we will prepare your order for delivery.

Orders placed outside normal working hours, on weekends, or on public holidays may be processed on the next working day.

3. Delivery Times

Deliveries are generally made during working hours.

Delivery times may vary depending on:

  • Your delivery location

  • Product availability

  • Traffic conditions

  • Weather conditions

  • Courier availability

  • Other circumstances beyond our reasonable control

We will make reasonable efforts to deliver your order within the estimated timeframe communicated to you at the time of purchase.

For a more accurate delivery estimate, please contact us by phone or WhatsApp before placing your order.

Phone / WhatsApp: +256 706 074236

4. Delivery Charges

Delivery charges may vary depending on:

  • Delivery location

  • Size or weight of the order

  • Delivery method

  • Other applicable delivery costs

The applicable delivery fee will be communicated to you before your order is completed.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and telephone number.

Please ensure that someone is available to receive the order at the agreed delivery location.

Eliana Online Stores will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or unclear information provided by the customer.

6. Missed Deliveries

If a delivery attempt is unsuccessful because the customer is unavailable or the delivery information provided is incorrect, we may contact the customer to arrange another delivery attempt.

Additional delivery charges may apply where a second delivery attempt is required due to incorrect information or the customer's unavailability.

7. Delivery Delays

While we aim to deliver orders within the estimated timeframe, delivery times are not guaranteed.

Delays may occur due to circumstances including:

  • Heavy traffic

  • Severe weather

  • Public holidays

  • Courier or transportation delays

  • Incorrect delivery information

  • Product availability

  • Events beyond our reasonable control

If we become aware of a significant delay affecting your order, we will make reasonable efforts to inform you.

8. Order Changes

If you need to change your delivery address or other order details, please contact us as soon as possible.

We will make reasonable efforts to accommodate changes before your order is dispatched.

Once an order has been dispatched, changes to the order or delivery address may not always be possible.

9. Damaged, Defective, or Incorrect Orders

Customers are encouraged to inspect their orders upon delivery.

If you receive a product that appears damaged, defective, or incorrect, please contact Eliana Online Stores as soon as possible, preferably within 48 hours of delivery.

When contacting us, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs or videos showing the problem

Any applicable return, replacement, or refund will be handled in accordance with our Return & Refund Policy.

10. Delivery Confirmation

Depending on the delivery method used, we may require confirmation that an order has been successfully received.

Delivery confirmation may include:

  • Telephone confirmation

  • WhatsApp or SMS confirmation

  • Customer signature

  • Other reasonable forms of confirmation

11. Unavailable Products

If a product becomes unavailable before your order is dispatched, we will contact you to discuss an appropriate solution.

Depending on the circumstances, this may include:

  • A replacement product

  • An alternative product

  • A refund, where applicable

12. Contact Us

If you have questions about delivery, your order, or our shipping services, please contact us:

Eliana Online Stores
Location: Mini Price, Ben Kiwanuka Street, Uganda
Phone / WhatsApp: +256 706 074236
Email: nyonyinyangeric@gmail.com
Website: elianaonlinestores.com

We are committed to providing a convenient, reliable, and positive shopping and delivery experience for our customers.