Help Centre & FAQs

​Welcome to the Eliana Online Stores Help Centre. We are committed to making your shopping experience as smooth and enjoyable as possible. Below are answers to the most common questions from our customers.

​Frequently Asked Questions (FAQs)

​How can I place an order?

You can browse our website, add your desired items to the cart, and proceed to checkout. If you encounter any issues, feel free to send us a message on WhatsApp at +256 706 074 236.

​What are your delivery options?

We offer reliable delivery services across Kampala and surrounding areas. Delivery times and fees may vary based on your specific location. Please contact us with your delivery address for an accurate estimate.

​What payment methods do you accept?

We prioritize secure and convenient payment options. Please contact us via email at [email protected] or reach out on WhatsApp for our current supported payment methods.

​Can I change or cancel my order?

If you need to make changes to your order, please contact us as soon as possible. Once an order has been processed or dispatched, we may not be able to modify or cancel it.

​How do I track my order?

Once your order is confirmed and dispatched, our team will provide you with the necessary tracking information or updates directly via your preferred contact method (Phone or WhatsApp).

​Need More Help?

​If you couldn’t find the answer you were looking for, our support team is ready to assist you.

• ​Chat with us on WhatsApp: Click here to start a chat
• ​Send us an Email: [email protected]
• ​Visit our physical store: Mini Price, Ben Kiwanuka Street, Kampala.