Returns & Exchange

​At Eliana Online Stores, we want you to be completely satisfied with your purchase. If you are not entirely happy, we are here to help.

​Our 10-Day Return Policy

​You have 10 calendar days from the date you received your item to initiate a return or exchange request. To be eligible, please ensure your item meets the following criteria:

• ​Condition: The item must be unused, in the same condition that you received it, and in its original packaging.
• ​Proof of Purchase: Please have your order number or receipt ready as proof of purchase.
• ​Inspection: Once we receive your returned item, we will inspect it and notify you that we have received it. We will immediately notify you on the status of your refund after inspecting the item.

​How to Initiate a Return or Exchange

​We have made the process simple and direct to respect your time:

• ​Contact Us: Send a message via WhatsApp to +256 706 074 236 or email us at [email protected] with your order number and the reason for your request.
• ​Return Process: Our team will guide you on how to return the item to our store located at Mini Price, Ben Kiwanuka Street, Kampala.

​Important Notes

• ​Refunds: If your return is approved, we will initiate a refund (via your original method of payment) or offer an exchange for an item of equal value.
• ​Shipping Costs: Please note that you may be responsible for paying your own shipping costs for returning your item unless the return is due to our error (e.g., wrong or damaged item).