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At Eliana Online Stores, we aim to provide a transparent and efficient delivery experience for all our customers in Kampala and beyond.
Our Shipping & Delivery Policy
- Processing Time: We typically process and pack your orders within 1–2 business days after payment confirmation. Please note that processing time is separate from the time your order spends in transit.
- Shipping Methods: We offer various delivery options to suit your needs, ranging from standard local delivery to express options.
- Shipping Costs: Costs are calculated based on your delivery destination and the selected shipping method. We strive to keep these transparent; if you qualify for any free shipping promotions, they will be clearly indicated at checkout.
- Tracking Your Order: Once your order is dispatched, we will provide you with tracking details so you can monitor your package’s journey.
- Delivery Estimates: While we provide estimated delivery timeframes, please keep in mind that these can be affected by factors outside of our control, such as weather or public holidays.
- Damaged or Missing Items: We take great care in packaging your products, but if your order arrives damaged or goes missing, please contact us immediately. Providing photos of any damage helps us resolve the issue much faster.
Need Help with Your Delivery?
If you have any questions regarding your shipment, you can reach out to our team at any time:
- WhatsApp: +256 706 074 236
- Email: [email protected]
- Visit Us: Mini Price, Ben Kiwanuka Street, Kampala