Customer Feedback

​At Eliana Online Stores, your voice is the most important part of our business. We are constantly striving to improve our services and product selection to better serve the Kampala community.

​Whether you’ve had a great experience or see an area where we could do better, we want to hear from you.

​How to Share Your Feedback

​We appreciate you taking the time to help us grow. Please choose the method that is most convenient for you:

• ​Quick Message: Send a direct message to our team via WhatsApp at +256 706 074 236.
• ​Email Us: Send your detailed thoughts or suggestions to [email protected].
• ​In-Store: Feel free to share your thoughts in person when you visit our location at Mini Price, Ben Kiwanuka Street.

​What to Include

​To help us serve you better, please try to include the following details if you are reporting a specific experience:

1. ​Order Number: (If applicable)
2. ​Date of Transaction/Visit:
3. ​Details of your experience: Whether it is about our website, delivery, or a specific product.
4. ​Suggestions for Improvement: We love hearing your ideas!